AndamanWizard DMC Private Limited
AndamanWizard.com is an online travel and booking platform facilitating reservations for ferry tickets, boat charters, water sports, activities, transportation, tours, and travel services provided by independent third-party operators.
Unless expressly stated otherwise, AndamanWizard does not own, operate, crew, control, manage, or maintain any ferry vessel, boat, vehicle, port facility, or activity facility. Refunds, cancellations, rescheduling, and service interruptions remain subject to the applicable operator's terms and conditions.
All cancellations, amendments, refunds, and rescheduling requests are subject to operator policies, cancellation timing, administrative charges, payment gateway fees, and government taxes. Where an operator’s policy is stricter than this general Policy, the operator’s applicable policy shall prevail.
The following cancellation structure applies to standard ferry bookings after ticket issuance across Makruzz, Green Ocean, Nautika, and ITT Majestic:
| Cancellation Time Before Departure | Applicable Cancellation Deduction |
|---|---|
| More than 48 hours before departure | ₹250 per person per ticket |
| 48 to 24 hours before departure | 50% of ticket value |
| Less than 24 hours before departure | No Refund (100% Cancellation) |
Additional service fees, gateway charges, or operator non-refundable components may be deducted where applicable.
Requests for rescheduling, date changes, route changes, or passenger amendments are subject to operator approval and seat availability:
| Time Before Sailing | Applicable Change Charge |
|---|---|
| More than 48 hours | ₹150 per person per ticket |
| 48 to 24 hours | 50% of ticket value |
| Less than 24 hours | Full ticket amount / No refund |
Any fare difference or operator amendment fee is payable in addition to the above charges. Written confirmation from AndamanWizard or the operator is required for any change.
Ferry operators may cancel or reschedule sailings due to adverse weather, rough seas, cyclones, technical issues, port restrictions, or safety directions. Where a sailing is cancelled by the operator and a refund is approved, AndamanWizard will facilitate a full refund or alternative sailing in accordance with operator approval.
For disruptions caused by severe weather, natural disasters, port closures, or government restrictions, refunds or rescheduling options are determined by supplier policies and applicable law.
| Time Before Activity | Refund Eligibility |
|---|---|
| More than 48 hours | 75% – 100% refund (subject to supplier deductions) |
| 24 to 48 hours | Up to 50% refund |
| Less than 24 hours / No-Show | No refund (100% Cancellation) |
Unless specified otherwise, an advance payment of approximately 50% of the product price is required at booking. Certain services require 100% advance. If a booking cannot be confirmed by the supplier, the eligible deposit will be initiated for refund within 15 working days.
Remaining balances must be settled within the deadline communicated. Failure to pay on time may result in automatic cancellation and forfeiture of token amounts. Bookings made less than 14 days before departure require 100% full payment.
All cancellation requests must be sent in writing from the registered booking email address to:
Cancellation timing is calculated based on the timestamp when written email is received during business working hours.
No refunds are provided for unused services, missed transfers, early departures, or unused meals after a tour or activity has commenced. Booking modifications requested within 7 days of travel may be treated as cancellation and rebooking.
Approved refunds will be processed back to the original payment source after deducting applicable cancellation penalties, service fees, and gateway charges. While AndamanWizard initiates refunds promptly upon operator settlement, third-party bank processing may take up to 90 days in complex cases.
Convenience fees, payment gateway fees, and admin charges are non-refundable. For Deluxe & Royal ferry classes, tickets issued after 18:00 hrs for next-day departure may not include complimentary snack boxes. Paid snacks cancelled after 18:00 hrs on the day prior to departure are non-refundable.
Failing to report 60 minutes prior to departure is classified as a No-Show and results in 100% forfeiture. Guests are strongly advised to purchase comprehensive travel insurance covering trip cancellation and medical emergencies.
AndamanWizard shall not be liable for supplier service failures, sailing delays, accidents, or personal baggage loss. We reserve the right to update this policy at any time on www.andamanwizard.com.
Refunds & Cancellations Cell